![]() That is completely unacceptable! i will buy a new laptop but i can assure you it will never ever again be a dell if this is the only recourse dell offers. going to run thru the steps mentioned above but i have a feeling its not going to fix it and dell has already shown their response of you have to get a new keyboard so basically by a new laptop. Shift key on the keyboard is not working properly Other users reported that they had tried to resolve Shift key problems by performing an anti-virus scan. I can tell its a software issue for sure. then all of a sudden my shift keys wouldn't work. i have had no issues at all with the laptop until my warranty expired and i did the final update hours before the warranty expired. it was almost like dell did this on purpose. ![]() Select Let me pick from a list of available drivers on my computer. Right-click on the driver and select Update driver. I have not run thru the steps above yet but there is no reason other than doing the final update when i was informed that my warranty was running out that this issue occurred. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter. if this is how dell is going to do its customers by causing a simple but important issue to occur on their laptops as soon as the warranty runs out i'll be purchasing from another vendor rather than dell. To do this, press and hold the CTRL + ALT + SHIFT keys simultaneously then double-click Adobe Illustrator to launch it. ![]() The easiest way to restore the Preferences file back to default settings is with a keyboard shortcut. I too can keep pressing them and eventually it will work but is a pain in the butt. If the SHIFT key seems to be working fine, try resetting the Preferences of Adobe Illustrator. As soon as the warranty ran out on my dell laptop is when the shift keys stopped working. ![]()
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